Case Study: King’s Daughter Medical Center Emergency Department achieves faster, safer patient care and reduced time-to-care with Backline by DrFirst

Improve Patient Outcomes and Speed Time-to-Care

King’s Daughter Medical Center Emergency Department needed faster, more reliable access to patient medication information and secure communication during emergency responses to speed time‑to‑care. They turned to Backline by DrFirst (Backline® EMS) to provide real‑time medication history and streamlined, HIPAA‑compliant connectivity between paramedics and the hospital team.

Backline by DrFirst delivered a solution that lets crews scan a driver’s license barcode for six months of medication history, send secure text messages, run telehealth video consults, and share images and forms en route. The result: improved patient assessments, quicker consults with emergency physicians, smoother transport coordination, and measurable reductions in time on scene, in transport, and at the hospital, enabling faster, safer care on arrival.

King’s Daughter Medical Center Emergency Department

Nick Smith

Nurse Manager