Case Study: Hancock Health reduces interruptions and streamlines clinical communication with Backline by DrFirst

Hancock Health uses Diagnotes to streamline communication and reduce non-urgent interruptions

Hancock Health, an Indiana-based healthcare network, faced a significant challenge with excessive interruptions for its physicians, with up to 60% of these interruptions being non-urgent. To address this, they developed an enterprise-wide plan and chose the Diagnotes clinical communication and collaboration platform as their solution.

By implementing Diagnotes, Hancock Health streamlined workflows across numerous departments, including specialty care, hospice, and home health. The solution provided measurable results, such as avoiding a $75,000 equipment purchase in radiology and ensuring crisis communications continued during a ransomware attack that crippled their other systems. The vendor, Diagnotes, proved to be an intuitive and reliable platform that improved care coordination and reduced non-urgent interruptions system-wide.

Hancock Health

Michael Fletcher

Chief Medical Officer