Case Study: Cancer Care Group achieves faster, secure mobile documentation and reduced accounts-receivable days with Backline by DrFirst

Diagnotes Streamlines Documentation and Billing Process for Large Radiation Oncology Practice

Cancer Care Group, a Central Indiana radiation oncology practice with 17 radiation oncologists serving metro and community hospitals, faced inefficient and risky remote documentation and charge capture: coders photocopied encounter tickets and overnight‑mailed them to the billing office, causing delays, potential lost packages, and increased accounts receivable days outstanding. To solve this, Cancer Care Group implemented Backline by DrFirst’s Diagnotes secure, HIPAA‑compliant mobile communication platform.

Using Backline by DrFirst (Diagnotes), coders now capture photos of documentation tickets on smartphones or tablets and send encrypted attachments to the billing office, which receives roughly 650 images per week. The change eliminated overnight mail, reduced accounts receivable days outstanding (boosting revenue), lowered costs by enabling coders to visit more offices per day, and improved coder efficiency and user experience.

Cancer Care Group

Stephen Freeland

Chief Executive Officer