Case Study: Community Health Network achieves enterprise-wide clinical communication improvements with Backline by DrFirst

CHN achieves enterprise-wide clinical communication and workflow improvements with Diagnotes

Community Health Network (CHN) sought to modernize its outdated clinical communication system, which relied on pagers, paper schedules, and disparate processes that varied by facility. The health network aimed to consolidate call schedules, provide reliable secure messaging tools, and integrate with its Epic EHR to streamline workflows and reduce delays. To address these challenges, CHN partnered with vendor DrFirst and implemented its Backline clinical communication platform.

DrFirst's Backline provided a scalable solution, implemented in phases. It first standardized and consolidated all on-call schedules into a single, accessible source. The platform then enabled secure text, voice, and video communication for staff. Deep integration with Epic streamlined service requests by automatically identifying the correct on-call provider and triggering alerts. The results included a fully consolidated, real-time scheduling system with greater accountability and compliance. This provided a foundation for achieving greater workflow efficiencies, improved provider satisfaction, and reduced patient wait times through more connected care teams.

Community Health Network