Case Study: Catawba Valley Medical Center reduces time to care and clinician burden with Backline by DrFirst

Catawba Valley Medical Center Reduces Time to Care and Clinician Burden for Respiratory Therapy with Backline

Catawba Valley Medical Center (CVMC) needed a better way to manage respiratory therapy order requests across a large, highly mobile hospital environment. Respiratory therapists were being contacted through multiple manual channels—phone calls, paging, and printed orders—which forced them to carry several devices and make repeated trips across the facility, delaying care and adding burden for staff.

Backline by DrFirst integrated with CVMC’s EHR to automatically route respiratory therapy orders to the right therapist based on patient location. With Backline, clinicians received real-time notifications with patient details, eliminated paper orders and extra devices, and were able to respond faster; CVMC reported that staff learned the workflow within one day, significantly reduced unnecessary steps, and improved speed to care and satisfaction.

Catawba Valley Medical Center

Laurie Joplin

Director of Pulmonary Services