Case Study: Indiana University Health achieves 89% faster consults with Backline by DrFirst

Academic health system achieves 89% faster consults using mobile platform

Indiana University Health, a large academic health system, faced delays and communication breakdowns using pager-based consult orders in the ED and sought a faster, more secure solution. They partnered with Backline by DrFirst and implemented its mobile clinical communication platform to replace the inefficient pager workflow and streamline consult ordering.

Backline by DrFirst integrated with the hospital’s Cerner workflow so consult orders launch secure, real-time discussions between ED providers and on‑call specialists, with shared images, group text, and video chat for rapid coordination. The change reduced average time to consult from 45 minutes to 5 minutes — an 89% improvement — and drove better multidisciplinary collaboration and clinician satisfaction.

Indiana University Health