Case Study: Ratioparts boosts outbound revenue and service efficiency with babelforce

How Ratioparts is building a profit center with babelforce

Ratioparts, a leading distributor of outdoor equipment parts, faced significant challenges with its unstable telephony system. Their old platform could not handle up to 800 daily customer requests during peak season, leading to dropped calls and poor team visibility. This created frustration for agents and friction for customers, leaving no time for proactive outreach. They turned to vendor babelforce for a reliable contact center solution integrated with Zendesk.

babelforce provided a fully integrated platform that streamlined customer experience operations. The solution offered real-time context for agents and introduced outbound automation. The results included fewer abandoned calls, greater agent efficiency, and a 6x increase in outbound dialing efficiency. This unlocked new revenue streams, generating over €25k in daily revenue potential from outbound calling and helping transform their service into a profit center.

Ratioparts

Ralf Maus

Customer Service Manager