Case Study: Orgadata unifies global customer service with babelforce

How Orgadata unified their global customer services teams with babelforce

Orgadata, a German software company for manufacturers, faced the challenge of managing disparate "software islands" that prevented its global customer service teams from sharing key information. This lack of visibility created inefficiencies and manual work, making it difficult to provide the high-touch, loyal support they are known for. They needed a unified telephony solution that integrated with their Zendesk CRM to connect their international agents.

By implementing babelforce, Orgadata consolidated its global telephony infrastructure, automatically linking customer calls to Zendesk tickets. The babelforce solution provided 100% visibility of customer information, eliminated manual data entry, and gave agents 2.4 more useful hours per day. The company now enjoys a stable, unified platform that supports its commitment to building lasting customer loyalty through efficient and well-informed service.

Orgadata

Thomas Otten

Head of Customer Service