Case Study: EnBW achieves €500,000+ in annual savings with babelforce VoiceBot automation

EnBW - Customer Case Study

The energy company EnBW faced the challenge of managing a high volume of 150,000 customer calls per month while seeking to improve efficiency. To address this, they partnered with babelforce to implement its VoiceBot automation service.

babelforce's solution introduced automation to 80% of all calls, which was achieved through a mix of fully automated interactions, partial automation within agent calls, and automated intent gathering. This approach delivered direct annual savings of over half a million euros for EnBW, including a significant reduction in average handle time that saved 800 hours per month for their agents.

EnBW