Case Study: DHL achieves 10% operational cost savings and streamlined trading-partner management with Axway B2B

Axway B2B Helps Reduce Costs and Improve Trading Partner Management

DHL, the global logistics company operating in more than 240 countries and rapidly expanding through acquisitions, struggled with disparate IT systems, communication protocols and fragmented customer processes across its businesses. To compete with incumbents like FedEx and UPS, DHL needed to harmonize data flows, centralize visibility and control, and deliver a consistent, higher service level to win business.

DHL selected Axway’s enterprise B2B gateway to centrally manage trading‑partner connections, providing a scalable, fault‑tolerant platform with business activity monitoring for real‑time exchange, alerts and troubleshooting. The solution simplified partner onboarding and management (about 1,000 partners by Q3 2004), reduced operational costs by roughly 10%, and supported an estimated $60M in global IT consolidation savings while improving service levels.

DHL