Case Study: Foot Locker achieves stronger frontline performance and customer experience with Axonify

Proactive partnership helps Foot Locker continue improving their training experience

Foot Locker, a global retail brand with 44,000 team members, needed a better way to train and engage store associates while improving the customer experience. To support its Lace Up strategy, the company wanted daily learning that was quick, fun, and easy to deliver across the frontline, especially as customer expectations and market conditions kept changing.

Axonify helped Foot Locker launch a two-minute-a-day learning platform with engaging training content, including timely plug-and-play materials from Axonify’s Content Marketplace during COVID-19. The program caught on strongly with employees and helped change team behaviors, with Foot Locker reporting improvements in OSAT scores and customer reviews as a result of the Axonify solution.

Foot Locker

Lauren Hayes

Head of Global Learning