Case Study: PointClickCare reduces certification time from 6 months to 6 weeks with Axonify

PointClickCare Reduces Certification Time from 6 Months to 6 Weeks

PointClickCare is a leading cloud-based EHR platform for senior and assisted living providers. The company needed to speed up onboarding and certification for its professional services and sales teams—while preserving training quality and knowledge retention across a rapidly expanding product portfolio—because its manual certification process previously took six months and delayed billable work.

After a successful Axonify pilot, PointClickCare rolled the microlearning platform out to 225 employees and partner trainers. The continuous, gamified training cut certification time from six months to six weeks, lifted pilot scores from 48% to 70% in 90 days, produced up to 25% knowledge growth for professional services (22% for sales), and generated roughly $40,000 in additional revenue per new implementation hire.

PointClickCare

Jennifer Hundekar

Clinical Implementation Specialist