Case Study: Northgate González Market improves training retention and customer experience with Axonify

Northgate González Market - Customer Case Study

Northgate González Market, a supermarket chain in southern California, faced the challenge of outdated and inconsistent employee training. Their previous approach relied on infrequent, in-person sessions with paper handouts, which offered no reinforcement and led to varying knowledge retention across stores. They needed a more effective and engaging solution, which they found with the Axonify platform.

Axonify provided an entertaining and easy-to-use microlearning platform that delivered consistent training in both English and Spanish. The solution significantly improved knowledge retention through daily reinforcement and gamification. The measurable results included a decline in the severity of store accidents and higher scores on customer experience surveys. Northgate González Market plans to expand its use of Axonify for future training and certification needs.

Northgate González Market

Maria Ornelas

Training Supervisor