Case Study: John Hancock Investments mitigates operational risk and reduces errors with Axonify

Mitigating risk by giving employees a wealth of knowledge on an evolving product portfolio

John Hancock Investments, a Boston-based asset manager with roots back to 1862, faced the challenge of keeping teams up to date across a complex, evolving product portfolio and fast-changing financial regulations. The firm needed a more consistent, engaging training approach—especially to reach millennials—and a way to reduce operational and compliance risk by ensuring employees retained critical policies and procedures.

John Hancock rolled out Axonify’s personalized, gamified microlearning to more than 100 employees, with staff answering a few job-relevant questions daily. The program drove high engagement (89% participation, 15–16 logins/month), produced an average 14% knowledge lift (up to 37% in some areas), improved cross-team consistency and collaboration, and correlated with fewer errors—helping the firm mitigate risk and protect its brand.

John Hancock

Charles Rizzo

Chief Financial Officer