Case Study: Merck & Co. achieves fewer incidents and a stronger culture of safety with Axonify

Merck Reduces Incidents by Building a Culture of Safety Awareness

Merck & Co. (MSD) is a 125-year-old global healthcare company whose Manufacturing Division (MMD) operates 52 sites and employs ~24,000 people worldwide. Facing inconsistent safety practices across sites and a goal of “Target Zero,” MMD needed to drive a proactive, consistent culture of safety, boost engagement, link learning to behavior, and deliver continuous, personalized safety training in multiple languages.

MMD launched the Safe by Choice program, combining classroom sessions, manager coaching, weekly tools and the Axonify Microlearning Platform across all sites and 10+ languages to embed safety into daily routines. Within 12 months voluntary participation exceeded 80%, safety knowledge increased across topics, and both the Recordable Incident Rate and Lost Time Injury Frequency Rate decreased.

Merck & Co.

Sanat Chattopadhyay

President of the Merck Manufacturing Division (MMD) and Executive Vice President