Case Study: John Hancock reduces risk and boosts efficiency with Axonify

John Hancock - Customer Case Study

John Hancock Group of Funds — a John Hancock Investments asset manager overseeing more than $100 billion — faced rising business complexity and regulatory pressure (including SEC guidance) as it expanded into ETFs and UCITS. Charles Rizzo, CFO, worried that varied policies and procedures across functions and reliance on town-halls and lunch‑and‑learns left staff insufficiently informed, increasing operational and compliance risk.

They implemented Axonify’s role‑based microlearning platform to deliver timely, customized content and used dashboards to track participation, performance and knowledge capture. The result was clearer, more consistent understanding of policies and procedures, higher operational efficiency and service levels, reduced risk and a stronger control environment — with improved engagement among younger employees and measurable learning outcomes.

John Hancock

Charles Rizzo

Chief Financial Officer