Case Study: John Hancock achieves greater employee confidence and cross-team knowledge with Axonify

John Hancock - Customer Case Study

John Hancock Investments, a major asset manager with more than $140 billion in assets, faced a knowledge and responsiveness challenge in its fund administration tax group. Dominic Viadero, a tax manager, regularly encounters ad-hoc tax issues that require fast research and guidance across multiple internal groups, and the team needed broader company and industry awareness to speed decision-making.

Using Axonify has increased Dominic’s confidence and day-to-day effectiveness by broadening his and his team’s understanding of the company, industry and other departments. The platform helped create efficiencies—team members now know the right people to contact and the right questions to ask—improving collaboration, faster responses to tax issues and overall engagement through friendly competition.

John Hancock

Dominic Viadero

Tax Supervisor