Case Study: Wakefern achieves stronger frontline performance and customer satisfaction with Axonify

How Wakefern unlocks the competitive advantage of their frontline workforce

Wakefern, a grocery cooperative, needed a better way to keep frontline associates trained, engaged, and aligned with strategic goals while closing knowledge gaps across key store operations. To do that, the company turned to Axonify for ongoing reinforcement training, job aids, and updates delivered in a more tailored way to the right people at the right time.

With Axonify, Wakefern rolled out training to support produce quality and other frontline processes, helping associates build the skills needed to deliver standout customer experiences. The result was measurable improvement in knowledge on technical topics and direct ROI in customer satisfaction, including better survey scores tied to produce.

Wakefern

Kati Shields

Manager of Retail Training and Initiatives