Case Study: goeasy achieves faster onboarding and major training cost savings with Axonify

How goeasy transformed its digital training, sped up onboarding and ushered in a brighter financial future

goeasy, a leading Canadian lender serving near-prime to non-prime customers through brands like easyhome, easyfinancial and LendCare, needed a better way to support frontline representatives. Traditional one-time training was leaving critical product knowledge out of reach, slowing onboarding and making it harder for employees to handle increasingly sensitive financial conversations.

Axonify implemented a hyper-relevant digital learning strategy for goeasy that fit into the workflow and improved day-to-day enablement. The results included an 82% reduction in onboarding time, about 132 fewer hours of e-learning, a cut in in-class training from two weeks to four days, and $1.2M saved in training costs.

goeasy

Andrew Plaunt

Senior Vice President, Chief Operating Officer