Case Study: Foot Locker drives better frontline customer interactions with Axonify

Foot Locker’s mobile-first approach to training drives the team member behaviors that keep customers smiling

Foot Locker, the global retailer, needed a better way to train store teams after relying on outdated books, binders, and limited visibility into whether employees were applying what they learned. With Axonify, Foot Locker set out to replace its traditional training approach with a mobile-first, microlearning experience that fit the needs of busy frontline staff.

Axonify helped Foot Locker implement a more digital, mobile-friendly learning platform for store teams and leadership, including short scenario-based content designed to drive better customer interactions. The result was a more streamlined training model with clearer insight into behavior change, replacing manual training materials and giving Foot Locker a better foundation for consistent, on-the-floor learning.

Foot Locker

Lauren Hayes

Head of Global Learning