Case Study: AT&T boosts frontline knowledge, performance, and training savings with Axonify

AT&T boosts KPI performance by 127% with Axonify

AT&T, a major telecommunications company, faced a challenge in training its 30,000+ frontline employees. Its previous training methods were disruptive, high-cost, and low-impact, failing to provide personalized information. Employees also struggled with a fragmented experience, having to switch between multiple systems for training, resources, and performance metrics. To address this, AT&T partnered with the vendor Axonify.

The solution implemented was the Signal platform, powered by Axonify, which delivered personalized, bite-sized learning and real-time performance data in one central hub. This resulted in an 8% increase in knowledge levels and a dramatic up to 127% boost in key performance indicators. Furthermore, Axonify helped AT&T save an average of $450,000 annually in training costs while providing measurable proof of the program's business impact.

AT&T