Case Study: At Home achieves reduced turnover and faster onboarding with Axonify

At Home - Customer Case Study

At Home, a growing home décor retailer with about 100 stores across 28 states, faced common retail challenges: inconsistent training and onboarding, high turnover, uneven customer service, and safety incidents. Demond Winfree, a Richmond store manager and district Axonify Champion, saw these issues undermine employee confidence and store performance.

By implementing the Axonify Microlearning Platform and LeaderZone coaching, At Home created a standardized, ongoing training program that accelerates onboarding and reinforces skills in short, targeted bursts. The result: new hires are productive on the floor in about a week (versus weeks previously), turnover at Demond’s store fell dramatically (from 71% last year toward 25% year-to-date), customer complaints have all but disappeared, and safety incidents have declined to nearly zero — freeing leadership to focus on coaching and growth.

At Home

Demond Winfree

Store Manager