Case Study: At Home achieves faster onboarding and confident associates with Axonify

At Home - Customer Case Study

At Home, a home décor retailer with 100 stores across 28 U.S. states, depends on customer service reps like Ryan Porter to know every product and its location and to handle cashiering challenges such as nested items and scanning issues. Ryan found it difficult to memorize the store’s large layout and get up to speed quickly during his first weeks on the job.

By using Axonify’s gamified, mobile microlearning on each shift (and even on days off), Ryan practiced realistic scenarios and repeated questions that reinforced location IDs, store areas and cashiering pointers. The interactive, repeatable training helped him learn faster, feel confident within one to two weeks, and perform better on the job.

At Home

Ryan Porter

Store Associate