Case Study: 8x8 cuts CRM costs and gains deal insights and predictive forecasting with Aviso AI

8x8 Saves Significant CRM Costs And Gains Deal Insights, Actions, And Forecasting Rooms With Aviso AI

8x8, a provider of cloud-based voice, contact center, video and unified communications, was struggling to deliver timely, accurate sales data to leadership. Their CRM and spreadsheet-based forecasting couldn’t handle a complex sales organization with multiple products, geographies and acquisitions, leading to high CRM license costs, poor forecasting visibility and limited deal-level insights for managers.

8x8 adopted Aviso’s AI-driven forecasting and sales visibility platform, migrating infrequent CRM users into Aviso and consolidating acquired-company data. The solution added predictive forecasts, real-time pipeline and opportunity analytics, deal management and deal-score insights—giving a 360° revenue view, smoothing M&A CRM integration and yielding substantial CRM license cost savings while improving forecasting accuracy and sales productivity.

8x8