Case Study: SMS Holdings achieves 30–40% reduction in invoice and payment processing costs and improved controls with AvidXchange

SMS Holdings - Customer Case Study

SMS Holdings, a Nashville-based holding company founded in 1988 that serves healthcare, hospitality, retail, sports & leisure, transportation and aviation, was already using Microsoft Dynamics GP and AvidInvoice. AP Manager Lori Williams sought to modernize the accounts payable function to reduce costs and paper, improve processes, visibility, compliance and controls, and support growth without adding headcount.

By implementing AvidXchange’s AvidPay to automate payments, SMS Holdings gained stronger controls and real-time visibility into spend, created electronic audit trails and shifted accountability to coders and approvers. The automation saved time and reduced invoice and payment processing costs by 30–40%, prompting strong customer satisfaction and recommendation.

SMS Holdings

Lori Williams

AP Manager