Case Study: Duke Realty transforms accounts payable into a profit center with AvidXchange

How Duke Realty Transformed Their AP Department into a Profit Center

Duke Realty, a large publicly traded commercial real estate company, wanted to modernize accounts payable by offering vendors multiple payment options beyond checks—especially Virtual Card—to speed payments, reduce processing costs, and potentially generate revenue. With thousands of vendors and limited internal resources, they sought a service partner to expand electronic payment adoption and manage the project.

They selected AvidXchange’s AvidPay, which integrated with their AP system, managed vendor data and payment types, and provided an incentive rebate program. Within months Duke saw a 46% adoption rate for qualifying electronic payments, fewer vendor inquiries, lower check and postage costs, and growing rebate income—effectively transforming AP into a profit center while giving vendors faster payment choices.

Duke Realty

Carla Hicks

AP Manager