Case Study: Community Trust Bank achieves paperless AP and 70% fewer AP calls with AvidXchange's AvidInvoice

Community Trust Bank - Customer Case Study

Community Trust Bank, a century-old Louisiana-chartered bank with more than 30 banking centers across Louisiana, Texas and Mississippi, faced a growing paper-invoice problem as it expanded. Their accounts payable process required check requests, scanned invoices and duplicate data entry into their FISERV Prologue system, and approvers often lacked access to invoice copies—creating inefficiency and a heavy administrative burden on the AP team.

The bank implemented AvidXchange’s AvidInvoice, integrating with FISERV Prologue in under 45 days to eliminate paper and automate invoice capture, coding and approvals. The solution delivered end-to-end visibility, enabled intelligent or approver-driven coding, cut weekly AP call volume by about 70%, and freed AP staff to focus on higher-value tasks like reconciliations and regulatory research—improving budgeting, audit readiness and overall efficiency.

Community Trust Bank

Stacey Watson

Controller