Case Study: Pinellas County Housing Authority achieves up to 75% fewer AP steps and full invoice control with AvidXchange

AvidXchange Helps Cure ‘Major Headache’ for Real Estate Company’s AP Team

Pinellas County Housing Authority, which manages over 1,000 Florida housing units, faced a major accounts payable headache: a manual multi‑folder, copy‑and‑paste process for roughly 800 monthly invoices that led to lost files, unclear approval/payment status, and four to five vendor inquiries a month that added 8–10 hours of extra work. The AP team and CFO lacked visibility and control over the workflow.

The organization implemented AvidXchange’s AP automation (AvidPay, AvidInvoice, AvidCreate‑A‑Check) integrated with its MRI accounting system. The change streamlined and simplified the process, cutting workflow steps by up to 75%, restoring invoice visibility and control, eliminating vendor follow-ups, and significantly reducing daily time spent resolving AP issues.

Pinellas County Housing Authority

Neil Thompson

Chief Financial Officer