Case Study: Standard Chartered achieves global, personalized omnichannel service with Avaya

Standard Chartered centralizes 10k contact center seats with Avaya

Standard Chartered, a leading global bank, faced the challenge of securing and consolidating its disparate communication platforms across over 40 locations to meet expanding customer expectations for digital channels. They needed to provide seamless omnichannel service while driving down costs and equipping their employees with stronger tools to develop deeper client connections. To address this, Standard Chartered turned to Avaya and implemented the Avaya Enterprise Cloud™ solution using a managed private cloud model.

Avaya's solution provided a centralized global platform that enabled personalized and consistent client service across all channels. The implementation consolidated 10,000 contact center seats and provided agents with a unified desktop view. This resulted in a more flexible, consumption-based OpEx model that reduced the incremental cost of adopting new solutions and allowed the bank to scale efficiently across different countries.

Standard Chartered