Case Study: New York Mets improve guest experience and team collaboration with Avaya

New York Mets expand conference call capacity 400% with Avaya

The New York Mets faced communication challenges at Citi Field, where their contact center lacked analytics and their conference call system was capped at 60 people. Their legacy system also hampered staff mobility and made relocations and changes slow and disruptive. To build a better interaction experience, the Mets partnered with vendor Avaya to implement the Avaya Aura and Avaya Equinox solutions.

Avaya's solution provided extensive analytics for strategic staffing, increased conference call capacity into the hundreds, and enabled mobility for calls and instant messaging. The results included a 400% increase in conference call capacity and a 66% reduction in the time required for staff relocations. Avaya's technology helped the Mets enhance staff productivity and deliver a more connected and personalized experience for their fans.

New York Mets