Case Study: Leon County achieves greater agility and streamlined communications with Avaya

Leon County streamlines citizen services and supports 275,000 residents with Avaya

Leon County, a government body serving Florida's capital, faced challenges with inflexible, outdated communication systems that hindered availability during outages and workforce optimization. To better serve its 275,000 citizens and 800 employees across various departments and constitutional offices, the county partnered with Avaya to consolidate and modernize its infrastructure.

By implementing Avaya's Communications and Collaboration Suite, Leon County centralized its communications, enabling greater agility. The Avaya solution provided mobility features for remote work, streamlined service provisioning, and facilitated seamless collaboration. This resulted in a reduced IT workload, increased productivity, and the ability to quickly adapt to citizen needs, such as setting up dedicated call services for public inquiries and ensuring critical emergency lines remained operational.

Leon County