Case Study: Buchholz and Winsen Hospitals achieve geo-redundant, future-ready communications with Avaya

Krankenhäuser Buchholz Und Winsen gGmbH supports 110,000 patients a year with Avaya

Krankenhäuser Buchholz und Winsen gGmbH, a hospital association in Germany, faced challenges with an outdated telecommunications infrastructure that was reaching its limits. They needed to establish a future-proof, fail-safe communication solution based on SIP technology to ensure high availability and support digitalization. To meet this challenge, they partnered with vendor Avaya to implement a new system.

Avaya implemented a geo-redundant unified communications solution based on the Avaya Aura platform. This provided the hospitals with maximum operational reliability and enabled innovative collaboration tools like Avaya Workplace Client, which increased flexibility and allowed for new home office models. The solution also automated call flows to relieve staff workload and included a sophisticated alarm system for emergencies. As a result, the hospital association now has a modern, service-oriented environment that attracts patients and provides a competitive advantage.

Krankenhäuser Buchholz Und Winsen gGmbH