Case Study: Give Kids The World Village improves communications reliability and emergency readiness with Avaya

Give Kids The World Village improves emergency communications and reliability with Avaya for 187,000+ families

Give Kids The World Village, a nonprofit resort providing cost-free wish vacations to critically ill children, faced challenges with its outdated analog phone system. The organization needed to improve reliability, especially during Florida's severe weather, reduce operational costs, and implement sophisticated 911 features for compliance and guest safety. They partnered with Avaya to upgrade their communications infrastructure.

Avaya implemented a solution to migrate the resort's communications from analog lines to SIP, significantly increasing system reliability and reducing costs. The upgrade included sophisticated 911 capabilities from partner 911Secure for accurate emergency response and compliance with regulations. This new foundation also opens up the ability to use cloud and AI features in the future, ensuring long-term viability for the critical communications needed to deliver magical experiences to its guests.

Give Kids the World Village