Case Study: GELSENWASSER AG achieves resilient private cloud communications with Avaya

Gelsenwasser AG handles 10,000 calls a day without human intervention with Avaya

Gelsenwasser AG, an energy and utility company, faced the challenge of consolidating its decentralized communication landscape and optimizing its cross-location fault reporting and work processes. To address this, the company worked with vendor Avaya to implement a centralized and redundant communications platform using Avaya Aura in PodFX.

Avaya's solution relocated Gelsenwasser's communications into a private cloud, creating a highly reliable and scalable network. This resulted in a redundant telecommunications system that increased reliability and simplified operations. The implementation of intelligent self-services via the Avaya Experience Portal now handles around 10,000 calls per day without human intervention, relieving employees. The integrated control center solution also significantly sped up the processing of fault reports.

Gelsenwasser AG