Case Study: Florida State University achieves unified global communications with Avaya

Florida State University switches to remote working in 1 week with Avaya

Florida State University, a major research university with a global footprint, faced challenges from an overly complex and fragmented communications environment. Their legacy system, involving multiple platforms and a large VM farm, was difficult to maintain and distracted IT from supporting the institution's academic mission. They required a unified solution to support remote work and provide baseline call center services for students, IT, and health services.

Avaya implemented a solution that included softphones and a move towards a hybrid cloud model. This provided the flexibility for remote and hybrid work, seamlessly integrated with Microsoft Teams, and included a self-service portal for users. The results were significant, including the ability to switch 13,750 employees to remote work within a week during COVID-19. Avaya's platform also supports the university's vision for global unified communications and powers its Real-Time Crime Center, simplifying IT operations and allowing the team to refocus on supporting learning.

Florida State University