Case Study: C3i Solutions achieves global contact center innovation and efficiency with Avaya

C3i Solutions supports 35 million omnichannel interactions a year with Avaya

C3i Solutions, a major business process outsourcing company, faced the challenge of managing six disparate voice and contact center solutions. This complex environment, accumulated through acquisitions, required substantial resources for training and support and made it difficult to meet the unique requirements of their diverse Fortune 500 clients. To gain flexibility and a competitive advantage, they partnered with Avaya to consolidate onto a single, global platform.

By implementing Avaya's solutions, including Avaya Oceana and Avaya Breeze, C3i Solutions consolidated its systems and gained the flexibility to rapidly deploy new innovations like Mobile IVR and co-browsing. The results included a significant reduction in IT demands, power savings from less rack space, and an accelerated ability to respond to client needs. Avaya's platform provided a measurable competitive advantage, with client excitement for the new capabilities far exceeding expectations.

C3i Solutions