Case Study: Albuquerque Public Schools strengthens emergency response and customer experience with Avaya

Albuquerque Public Schools improves emergency response across 143 schools with Avaya

Albuquerque Public Schools (APS), a large school district serving 70,000 students, faced challenges in meeting RAY BAUM’s Act compliance for emergency 911 calls and modernizing its fragmented communication systems to improve customer experience. Partnering with Avaya, APS sought a solution to enhance security and service without disrupting its extensive existing infrastructure.

Avaya implemented its cloud-based 911inform solution for emergency response and leveraged its Avaya Customer Experience Services (ACES) for a tailored contact center upgrade. This provided precise location data for 911 calls from any device, ensuring compliance and faster emergency response. The solution also improved customer experience with advanced reporting and scalability, leading to positive feedback from parents and a future-proof platform for further innovation.

Albuquerque Public Schools