Case Study: BMC Software improves onboarding success with Avature

BMC Software - Customer Case Study

BMC Software, a global enterprise IT company with more than 6,000 employees, was growing rapidly and facing increased hiring competition. As hiring volume surged, BMC saw time-to-offer increase by eight days and decline rates after offer acceptance rise by 122%, creating pressure to improve its candidate and new hire experience. BMC turned to Avature to help modernize onboarding and reduce the risk of losing top talent.

Avature helped BMC build a three-phase onboarding process covering pre-offer, onboarding, and post-joining, with automated offer letters, online acceptance, personalized welcome content, branded portals, surveys, and reporting. The result was a more consistent, personalized experience that reduced manual work and improved outcomes: BMC lowered its decline rate to 18% across 950 hires, while Avature’s automation, AI, and custom reporting gave the team faster access to insights and the ability to continuously improve the process.

BMC Software

Jen Corio

Recruiting Operations Manager