Case Study: Swisscom achieves 75% faster customer onboarding and end-to-end IT visibility with Automic ONE Automation

Swisscom Delivers Superior IT Services With ONE Automation

Swisscom IT Services, a division of Swisscom AG, provides enterprise scheduling, operations management and consulting to internal and external customers across banking, government and manufacturing. As their customer base and heterogeneous environment (mainframe, UNIX/Linux, Windows, SAP) grew, reliance on manual scripts and disparate schedulers constrained scaling and visibility and slowed new-customer onboarding.

By implementing Automic ONE Automation with certified Avaloq integration, Swisscom centralized process administration, standardized templates and gained end-to-end system visibility. The automation cut implementation/onboarding time by up to 75%, lowered costs through reusable templates and standards, improved cross-platform control, and helped Swisscom win new clients (for example AMAG), enabling plans to expand the ONE Automation offering in the Swiss market.

Swisscom

Mustafa Yurtbil

Head of Job Scheduling and Process Automation Service