Case Study: Dell achieves up to 85% HR productivity gain with Automation Anywhere (RPA for Workday)

Dell leverages RPA to boost enterprise hr productivity with workday by up to 85%

Dell Technologies, a global leader in IT infrastructure with 160,000+ employees, faced high-volume, repetitive HR transactions in Workday that consumed time and slowed people-focused work. Tasks such as recruiter assignment for open requisitions, offer and onboarding status updates, expense-error handling, and recurring letter generation were manual bottlenecks that kept HR staff from higher-value activities.

Dell implemented Robotic Process Automation integrated with Workday—starting with an offer letter pilot and expanding to about 30 HR automations—to handle recruiter assignments, error-report routing, document generation, reporting and more. Governed like human users with strict access and compliance controls and supported by an RPA ambassador program, these bots accelerated processes, freed HR from transactional work, and delivered up to an 85% efficiency gain while enabling faster hires and better use of HR capacity.

Dell

Joe Cotnoir

Director HRIS—Business Process Enablement