Case Study: Intercom accelerates multi-agent engineering workflows with Augment Code

Intercom merges 200 PRs in a week with Augment Code

Intercom, an AI-driven customer communication company, faced challenges scaling their engineering workflows with existing AI coding tools. Their senior engineers found that tools like Cursor struggled with context accuracy and reliability when handling their large, complex codebases. They adopted Augment Code to enable consistent multi-agent workflows and offload repetitive coding tasks without sacrificing quality.

By implementing Augment Code, Intercom achieved parallel agent development at scale, with one senior engineer merging 200 PRs in a single week. The solution delivered high-quality code, with 90-95% of production code being written by Augment while meeting the engineer's own quality standards. Augment Code also accelerated onboarding into unfamiliar systems and allowed engineers to focus on solving problems rather than boilerplate work, significantly increasing productivity.

Intercom