Case Study: Fresno State achieves rapid first-year ROI and 20% increase in billable services with AssetWorks AiM

Realizing Tangible ROI in Tough Economic Times

California State University, Fresno (Fresno State) is a 2.7 million GSF campus serving ~22,000 students that faced steep budget cuts and an aging, paper-based maintenance system (MMS) that could not provide online access, accurate financials, or defensible deferred‑maintenance data. Leadership needed better work management, automated billing, PeopleSoft integration, inventory and purchasing controls, and reliable reporting to run lean while preserving service levels and meeting audit requirements.

Fresno State implemented AssetWorks’ AiM enterprise IWMS and the mobile iDesk app, standardizing price lists and using problem codes to capture true costs. The results were rapid and measurable: a positive ROI in year one, a 20% year‑over‑year increase in billable services, billings that rose from $189K in year one to over $500K by year three, iDesk paid for itself in 4.6 months, a 70% reduction in work‑control calls, elimination of a full‑time data‑entry role, improved preventive maintenance, tighter inventory control, and stronger reporting for compliance and capital requests.

Fresno State

Bob Boyd

Associate Vice President for Facilities Management