Case Study: ReADY Request achieves streamlined, faster facility service and improved customer satisfaction with AssetWorks

ReADY Request - Customer Case Study

AssetWorks, a leader in Integrated Workplace Management Systems (IWMS), faced the common facilities-management challenge of supporting more services and square footage while customers increasingly expect mobile, on-demand service. Traditional paper and basic online forms led to illegible or incomplete requests, duplicate data entry, slow approvals, poor status visibility and inconsistent results—creating inefficiency and missed reports across campuses and public-sector facilities.

AssetWorks solved this with ReADY Request, a mobile-friendly, fully integrated self-service app tied to its AiM IWMS that uses configurable smart forms, photos, workflow and bi-directional communication to eliminate rekeying, ensure approvals/funding, and keep requesters informed. The result: faster, standardized service delivery, higher customer satisfaction, and measurable savings—examples in the case show annual cost reductions up to roughly $283,500 versus paper processes and strong additional savings versus custom solutions.

ReADY Request

MacLean

ReADY Request