Case Study: City of Chesapeake achieves faster repairs, lower costs and improved fleet efficiency with AssetWorks FleetFocus

How FleetFocus Helps Chesapeake Accomplish Its Mission to Protect the Investment of Their City’s Citizens

The City of Chesapeake’s Central Fleet Management (CFM) oversees 1,800 on- and off-road vehicles with a $9.5M operating budget serving over 200,000 residents. CFM faced an aging fleet (about one-third past its lifecycle), an outdated mainframe system, tight budgets and privatization pressures that made it difficult to control costs, contain repairs and demonstrate staff productivity.

Implementing AssetWORKS’ web-enabled FleetFocus gave Chesapeake real-time maintenance tracking, a technician portal and powerful reporting to flag lifecycle-exceeded vehicles and drive data-backed decisions. As a result, repair turnaround fell from 10 to under 4 days, comeback rates dropped from 8–14% to <2%, overdue PMs declined by ~75%, customer satisfaction rose from ~20% to over 75%, and analysis showing 73% of the budget servicing 43% of vehicles enabled targeted retirements and cost savings that helped fend off privatization.

City of Chesapeake

George Hrichak

Fleet Manager