Case Study: California Institute of Technology (Caltech) achieves streamlined, customer-focused facilities management with AiM by AssetWorks

Embracing Facilities Technological Advances

Caltech, a world-leading research and education institution managing a 124-acre, 4 million sq ft campus, needed to modernize its Facilities Management after audits revealed its former IWMS couldn't support innovative processes, provide usable metrics, or deliver clear customer communications. The Facilities Department faced variable maintenance workflows, an outdated interface, and fragmented systems that made prioritization, scheduling, parts ordering, mobility, and asset focus difficult.

Caltech selected AiM by AssetWorks and spent over a year implementing the configurable IWMS, standardizing processes, and delivering intensive staff and mobile-device training. The platform replaced multiple homegrown systems, centralized asset management, enabled real-time work order updates for customers, increased daily wrench time for field techs by 45 minutes, integrated building automation and energy management, and delivered measurable gains in efficiency, communication, and lifecycle/energy cost reductions.

California Institute of Technology (Caltech)

Jim Cowell

Associate Vice President