Case Study: Fluid Hauling Service Company achieves streamlined electronic field ticketing, faster billing and doubled fleet size with AssetWorks

Bottom Line Results with Assetworks’ Field Service Solution

A mid-stream fluid hauling company based in western Canada that operates across key producing regions of Canada and into the northwestern U.S.—with over 400 trucks and 500+ trailers—faced costly operational challenges from a fully paper-based field ticketing process. Relying on contracted drivers to submit hand-written tickets led to lost or delayed paperwork, billing errors, delayed contractor payments, and a lack of trailer location visibility, all of which eroded revenue and accountability.

The company implemented AssetWorks’ Field Service Solution—featuring Ranger in-vehicle computers and ME100 trailer devices—fully integrated with Microsoft Dynamics AX to capture real-time job status, location, and electronic field tickets. The change eliminated 15,000+ paper tickets per month, cut manual data-entry and overtime, shortened billing cycles from months to days, increased revenue and contractor pay accuracy, improved fleet monitoring and satisfaction, and supported a doubling of the fleet.