Case Study: Punch Pubs & Co improves hiring quality and reduces turnover with AssessFirst

Punch Pubs & Co - Customer Case Study

Punch Pubs & Co, a UK pub operator in the retail and hospitality sector, needed a better way to identify motivated, high-potential candidates to manage its pubs across the UK. Traditional CV-based hiring made it difficult to assess soft skills, behavioral competencies, and fit for hospitality roles.

Using AssessFirst, Punch Pubs & Co introduced scientific, skills-based assessments to support impartial hiring decisions and give managers more confidence in candidate selection. AssessFirst also provided training and ongoing support, helping improve decision quality and the candidate experience, while reducing turnover by 34% and increasing candidate experience by 85%.

Punch Pubs & Co

Vicky Brown

National Recruitment Manager