Case Study: Tithe.ly triples chat productivity with Assembled

Tithe.ly boosts chat productivity 205% with Assembled

Tithe.ly, a company providing software to churches, sought to streamline its support operations and improve agent efficiency. They partnered with Assembled, initially using its workforce management software for scheduling, and later sought to leverage AI to reduce handle time without losing the human touch in customer interactions.

By implementing Assembled's AI Copilot, Tithe.ly empowered its agents with automated reply drafting and quick access to answers. This solution delivered significant results: the most productive agents saw an 11% improvement in email handle time and a 26% improvement in chat handle time. Furthermore, power users of Assembled's AI increased cases solved by 23% for email and a remarkable 205% for chat.

Tithe.ly