Case Study: ServiceTitan reduces support schedule generation time with Assembled

ServiceTitan cuts weekly schedule generation from 60+ minutes to minutes with Assembled

ServiceTitan, a comprehensive software platform for home services, faced significant challenges scaling its global support operations. Their previous workforce management tool, Talkdesk WFM, was unable to handle the complexity of scheduling hundreds of agents across three countries, leading to hours of manual work, system downtime, and difficulties complying with diverse labor laws. To address this, they partnered with Assembled and implemented its Workforce Management product.

Using Assembled's AI-powered scheduling engine, ServiceTitan configured over 80 unique rules to manage regional labor laws and specialized team needs. The solution reduced weekly schedule generation time from over 60 minutes to just a few minutes. This eliminated system downtime and manual workarounds, ensured legal compliance, and freed the team to focus on strategic optimization instead of logistical tasks.

ServiceTitan