Case Study: Ramp saves 5,100+ hours annually with Assembled

Ramp saves 5,100+ hours annually with Assembled

Ramp, a financial operations platform, faced a challenge in scaling its support team of over 100 agents efficiently. While the company had provided access to various AI tools, the lack of a structured solution led to agents developing their own chaotic workflows and constant context switching between systems. This inefficiency was compounded across the 310,000+ tickets they handle annually. Ramp partnered with vendor Assembled to implement its AI Copilot solution.

Assembled's AI Copilot, integrated directly into Zendesk, eliminated context switching and provided agents with AI assistance. This solution achieved 75% adoption across the team and saved between 30-90 seconds per ticket. These time savings add up to over 5,100 hours saved annually. Additionally, Assembled's workforce management capabilities helped improve productive adherence by roughly 10% per team over a six-month period.

Ramp